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© Colorado Web Hosting 2009-10 |
Server Resource Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra for a dedicated server / semi-dedicated server (which depends on the resource needed) or reducing the resource used to an acceptable level. CWH shall be the sole arbiter of what is considered to be a high server usage level. Chat Rooms CWH does not provide nor allow chat room's On shared hosting environments. You may elect for a Dedicated Server to Run a chat room efficiently. Background Running Programs CWH does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. IRC CWH does not allow IRC server, IRC bots, or IRC shells to be operated on our network. Banned Scripts We do not allow proxy servers or scripts, torrent trackers or torrent clients to be run from our shared/reseller hosting servers. Backups CWH performs daily backups on all servers to ensure critical files are never lost. However CWH is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for redundancy. For us to restore a backup for your account due an error made beyond our control, there is a $25.00 one time fee required. If your account or data is lost due to system or drive we will restore it at no additional charge. The data on our shared servers are backed up on a separate hard drive on a weekly and/or daily basis. Due to the nature of hard drives having errors or issues we can not ensure 100% recovery, however we will always strive to recover 100%. The charge for the restore is used to maintain the highest level of security and integrity on our backups and to strive to be able to help you restore data which may be unrecoverable without backups. Client Responsibility The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of CWH's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, C Shell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of CWH to provide this knowledge or support outside matter specific to CWH servers. UCE&M (Unsolicited Commerce Email & Material) - SPAM Uploading, posting, emailing, transmitting or otherwise making available any UNSOLICITED or unauthorized advertising, or promotional materials where examples of these include but are not limited to "junk mail," "instant messaging," "chain letters," "pyramid schemes," or any other form of unauthorized solicitation from or through a CWH server or using an email address or system that is maintained by CWH is STRICTLY prohibited. CWH will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a CWH server as a mail drop for responses, you are in violation. Violators will be assessed a minimum of $250.00 fine and will face an immediate suspension and/or termination. See our NO SPAM Policy for more details. Server Abuse Any attempts to undermine or cause harm to a CWH server or customer of CWH is strictly prohibited. Any sub-networks of CWH and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice. User agrees to only use shared hosting services for its intended applications. Misuses include scientific/grid/distributed computing, data warehouse/backup storage, or bandwidth sinks. CWH will be the sole arbiter to what is considered a misuse of service. User agrees to ask CWH in the event they are unsure of their application's fitness for our shared hosting services. Software Distribution CWH's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact sales@websitebuilderandhosting.com for special arrangement. Multimedia Files Multimedia files are defined as any graphics, audio, and video files. CWH Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files. Domain Names CWH will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. CWH does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. Actions Taken by CWH The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. CWH will be the sole arbiter as to what constitutes a violation of the AUP. CWH reserves the right to remove any account without prior notice. When CWH becomes aware of an alleged violation of its AUP, CWH will initiate an investigation. During the investigation, CWH may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, CWH may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, CWH will notify the appropriate law enforcement authorities of such violation. CWH does not issue credits for outages incurred through service disablement resulting from AUP violations. CWH customers agree to indemnify and hold harmless CWH from any claims resulting from the use of our services that damages them or any other party. The CWH service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. CWH expressly disclaims any representation or warranty that the CWH service will be error-free, secure or uninterrupted. No oral advice or written information given by CWH, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. CWH and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service. Modification CWH reserves the right to add, delete, or modify any provision of this Policy at any time without notice. Refusal Of Service We reserve the right to refuse, cancel, or suspend service at our sole discretion. |
CWH is dedicated to providing an all-round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time satisfying our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. CWH will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. To report suspected abuses or any violations of these policies, please contact our abuse department by support ticket at Open Support Ticket. Illegal Usage CWH servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, prescription drug sales, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws or the laws of the state of Colorado, Florida or the state of Michigan. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, Mp3, and IRC bots. The subscriber to CWH service agrees to indemnify and hold harmless CWH from any claims resulting from the use of the service that damages the subscriber or any other party. No online pharmacies are allowed on our network. Sites related to HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes are prohibited. CWH will be the sole arbiter as to what constitutes a violation of this provision. Adult Content Legal Adult Content is allowed. Security Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting. |